Privacy Policy

Hello! Good to see you. If you’ve clicked through to this page, you probably care a lot about privacy and data protection, or you’re just really into reading policies which are compliant with the new GDPR. What’s that? It stands for General Dread, Panic & Repulsion and it’s a new policy that has caused millions of small businesses to freak out on 25th May 2018.

Do photos of your house count as personal data? Not sure, but to be GDPR compliant, we need to be clear what we do with the personal data we collect on this website.

So here’s Lucy Thornton’s GDPR-compliant (hopefully) privacy policy:

Personal data I collect

When you buy anything from me online, I’ll collect your name and address so I can send your order to you in the post when it’s completed. I collect your email address so I can tell you that I’ve received your order and keep you up to date with progress.

How I collect and keep your personal data

There’s a simple contact form on my website, which asks for your name and email address, as well as your message. The contents of this form arrive in my email inbox, which is password protected with a really random password that no-one would guess. If you don’t order anything (don’t worry – I can take it), I’ll delete your email from my inbox. I don’t think your message is stored on my website, but if it is, it’s one of those https ones (the ‘S’ stands for Super Safe & Secure…. or something like that) so it’s more secure than those risky http sites.

If you go ahead and commission a custom illustration, or order a print or greeting card, I’ll store your information in my secure customer database, again, protected by a unique password (not the same as the email one – clever, huh?).

Will you share my data?


What rights do I have?

In all seriousness, if you’re worried about how I’m using your personal data, you can ask what info I have on you (which will most likely be the details you’ve told me, otherwise that would be weird).

If any of the information is wrong, you have the right to correct it, and I hope you would. Otherwise someone else could end up with a drawing of your house…

I normally publish new custom illustrations in the gallery on the website, just so others can see the sort of pictures I draw. But if you really object to having yours published anonymously in the gallery, I can totally delete it from my records and we’ll never speak of it again.

How do you use my data?

I sometimes like to just scroll through it and look for clues.

Only kidding. Any data I collect is purely to enable me to do my job, which is drawing a custom illustration for you or sending you a piece of wall art or a greeting card. I won’t send you any rubbish emails trying to sell you PPI or asking if you’ve had an accident in the last five years.

I’ll store your data safely on a password protected, anti-virus enabled computer, behind a secure, locked front door. Any financial details you enter online to buy something are not stored on the website (unless you ask them to be – then only you can see them next time you visit and checkout).

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lucy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th May 2018.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Your rights

Under the General Data Protection Regulations (GDPR), you have:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.